Terms of Service

These Terms of Service (the “Agreement”) are entered into between IS.TEAM LLC (Delaware, United States; file number 10536716, registered office 8 The Green, Ste A, Dover, DE 19901), which provides the AI film-creation service (the “Service”) under the runime brand at runime.com and any applications offered in the future, and the natural or legal person who uses the Service (the “User” / “you”).

You accept this Agreement the moment you start using the Service. If you do not accept these terms, you must not use the Service.

Paid subscriptions and token packages are sold by Stripe, Inc. acting as Merchant of Record; the payment side of the sales contract is formed with Stripe, and the seller shown on your statement is Stripe. In all cases IS.TEAM LLC remains the content and technical provider of the Service and is bound by the obligations in this Agreement.

runime is a creation tool that produces animation and video film with artificial intelligence. You write a script, story or idea; runime breaks it into scenes and turns it into a short or feature-length film by generating the imagery, audio and video. The Service mainly covers:

• AI generation of a screenplay / scene flow from a script, story or idea.
• Creation of the scene plan, storyboard, and character and location imagery (stills).
• Generation of video clips from the scenes and editing of the transitions between clips.
• Dialogue voice-over, film score, sound effects, and voicing in your own voice (voice changing / STS).
• Export of the finished film as a single MP4 file.

The Service works through a production pipeline that brings together several third-party AI models (text, image, video and audio). The Service is provided “as is”; which models are in use and the quality of the output may change from time to time (see Disclaimers).

• An account is opened using Sign in with Google. You are responsible for keeping the information you provide accurate and up to date.
• You must be at least 13 years old to open an account. Users aged 13–18 must use the Service with the knowledge and supervision of a parent or legal guardian. To take out a paid subscription or buy tokens you must be at least 18 years old.
• You are responsible for the security of your account and your sign-in credentials. If you notice unauthorised use of your account, you must notify us immediately at support@runime.com.
• An account may be used by one person only; it may not be sold, rented or transferred.

When using the Service, you must not:

• Produce or distribute content that breaches applicable law — including criminal law, data-protection law and internet-publication law — or produce films, images or audio that involve child abuse, incite terrorism or violence, contain hate speech, or are otherwise plainly unlawful.
• Produce content that uses a copyrighted character, brand or logo belonging to someone else, or a real person’s face / likeness without permission; or create unauthorised deepfakes or unauthorised likenesses.
• Use the Service with unauthorised automated tools (bots, scrapers, harvesting services); attempt to reverse-engineer the Service or its models; or try to circumvent rate or quota limits. The official runime MCP / API integration described in “API and programmatic access” below is expressly permitted and is not a breach of this rule.
• Place an excessive load on the infrastructure (DDoS, brute force, fuzzing) or otherwise prevent others from using the Service safely.
• Upload, process or distribute the personal data of third parties without their consent.
• Reproduce the Service’s brand, code or production pipeline without permission, or use it to develop a competing product or to train a competing model.

If these rules are breached, we may suspend your account and terminate your paid subscription with prior notice (see Suspension and account closure). You can report infringing content to support@runime.com.

runime offers an official MCP (Model Context Protocol) integration so that you may connect approved AI clients (such as Claude, Codex or Cursor) to your account and drive runimeprogrammatically — creating and editing films, running generation, and reading your data — as an alternative to the web interface. Using it, you agree that:

• Same account, same rules. Anything done through the API/MCP is done as you, on your account, and is subject to all of these Terms — including the AI-output notice, the acceptable-use rules and the no-refund-for-imperfect-output rule above. You are responsible for everything a connected client does with your authorisation.
• It spends your tokens. Generation triggered over the API/MCP draws down your token balance exactly like the web interface, under the same balance controls; a request that runs out of tokens is declined. Connecting a client does not grant any additional or free allowance.
• You control access. Access is granted by an explicit authorisation step and can be revoked by you at any time from Account → Connected apps. Keep your access tokens and client credentials secret; treat them like a password. We may rate-limit, suspend or revoke programmatic access that is abusive, insecure, or that places excessive load on the infrastructure.
• The integration is provided “as is”; interfaces may change, and we may introduce or adjust quotas. Programmatic access does not permit reverse-engineering the Service or its models, nor building a competing product or training a competing model (see Acceptable use).

AI outputs are an aid; there is no guarantee of perfection. The imagery, video and audio generated by runime are machine outputs that support your creative process, and there is no promise that they will be perfect, error-free, or an exact match to your request.

• Generated content may contain visual artefacts, anatomical errors, character or scene inconsistencies, incorrect text, or unexpected interpretations. AI models are not deterministic; the same instruction may produce a different result each time.
• For publication, commercial use, advertising, or any use with legal consequences, it is your responsibility to verify that the generated content is suitable, accurate, and does not infringe the rights of third parties.
• IS.TEAM LLC does not guarantee that the outputs will reach a particular quality, likeness or level of perfection, and cannot be held responsible for the consequences of decisions made in reliance on those outputs.
• Each AI model has different strengths. The image, video, audio and screenwriting models runime offers each excel in different areas and none of them produces a flawless result every time. A result you are not satisfied with can very often be improved by editing the prompt, adjusting the shot, entity or scene settings, choosing a different model, or simply regenerating — this is a normal part of the creative process, not a fault of the Service.
• The automatic screenwriter and other automatic modes are likewise assistive: they cannot write, plan or direct perfectly, may misread intent, and are meant as a starting point you refine, not a guaranteed finished work.

An output that has in fact been generated but that you dislike, that does not meet your expectations, or that you consider a “wrong” generation (for example the model produced something other than what you had in mind) is not, on its own, a reason for a refund or money back — the tokens it consumed are spent, and the remedy is to refine and regenerate. Tokens are only returned automatically when a system or model error produces no output at all. See the Disclaimers and Cancellation / refund sections for detail.

Every kind of input you upload or write to the Service — scripts, stories, reference images, voice recordings and the like — is referred to as “User Content”. Your rights in your User Content remain yours; this Agreement does not transfer ownership to us.

So that the Service can function, you grant IS.TEAM LLC a limited, worldwide, royalty-free and sublicensable licence to use your User Content solely for the purpose of providing the Service to you. Under this licence we may:

• store, retain and display your User Content back to you on your behalf;
• pass it as system context to the third-party AI models needed to produce your film;
• display content that you explicitly choose to share (a share link, a public preview) within that scope.

runime does not use the script you upload, the film you produce, or your User Content to train its own AI models. There is no training pipeline in the product; your material is used to make your film and for nothing else. This is a commitment of trust we give you.

The third-party model providers are a separate question, and we will not generalise about them. Most of them — including Google Vertex AI and OpenAI — contractually exclude API inputs from model training under their enterprise terms. Some do not: at least one video provider reserves the right to train on inputs and outputs, and the lip-sync provider takes a broad licence over content uploaded to it. Which provider does what is named, provider by provider, on our Trust page, and a production can be restricted to the providers that exclude training (see Commercial and enterprise terms).

The right to use the film, scene imagery and audio assets you produce belongs to you, to the extent permitted by applicable law. You may use them for personal or commercial purposes (subject to the Acceptable use rules above).

The copyright-protection status of AI-generated content varies from country to country; in some legal systems purely machine-generated outputs may not qualify for copyright protection. This is your responsibility, and IS.TEAM LLC does not guarantee that you acquire exclusive copyright in the output. Because AI models may generate similar or identical results for different users, we also do not guarantee that your outputs are unique.

The runime brand, logo, interface, source code, production pipeline, model routing and prompt engineering belong to IS.TEAM LLC or to its third-party licensors and may not be copied without permission. The terms of use of the third-party model providers involved in generation also apply to the output.

runime runs on a token-based model: each generation operation (script, image, video, audio) consumes a certain amount of tokens. Tokens are supplied within a subscription or as an add-on package. Current prices and token allowances are listed on the relevant page inside the app.

• Payment is collected by Stripe, Inc. acting as Merchant of Record. VAT / global sales tax is declared and paid directly by Stripe; your invoice or receipt is sent to you by email.
• Your card details are processed directly by Stripe (PCI DSS Level 1) and are not stored on IS.TEAM LLC servers.
• Subscriptions renew automatically at the end of the period. Your renewal date is shown on the Billing page; if you do not want to renew, cancel before then and you keep access until the end of the period you have already paid for.
• If payment cannot be taken, the subscription enters a “past_due” state; if the payment method is not updated within 7 days, the subscription is automatically downgraded to the free / basic tier.

There is no statutory cooling-off period for digital services bought online in the United States, so what follows is our own policy. We would rather state it plainly than leave you to discover it at the till.

• Unused purchases, 14 days. If you bought a subscription or a token pack and have spent no tokens from it, write to support@runime.com within 14 days and we refund it in full. No reason needed.
• Tokens you spent are not refundable simply because you did not like the result. Generation costs us real money at the moment you start it, the price is shown before you press the button, and taste is not a defect.
• A failed run costs you nothing. If a generation fails outright, the tokens reserved for it are returned automatically — you do not have to notice it or ask. If a charge for work that never landed slips through, tell us and we will put it right.
• Charged twice, or charged after cancelling? That is our mistake and we refund it, in full, without argument.
• Part-used billing periods are not refunded when you cancel mid-term; you keep the plan and its tokens until the period you paid for ends.

None of this limits any right you have under the consumer law of the place you live, or your ability to dispute a charge with your bank or card issuer.

Subscriptions renew automatically at the end of each billing period, at the price and interval shown when you subscribed, and continue until you cancel. Nothing renews silently in a way you cannot see: the plan, the price, the next renewal date and the cancel control are all on your Billing page.

• Cancelling takes one click, on the Billing page — the same place you subscribed, with no email, no phone call and nobody to talk out of it. After cancelling, your plan’s features and that period’s tokens stay available until the period you already paid for ends.
• Cancellation stops automatic renewal, and no further charge is taken for the next period.
• No partial refund for the remainder of a period you cancel part-way through — you keep what you paid for until it runs out. The unused-purchase case in Refunds is separate and still applies.
• Consumed tokens are not refunded. Tokens spent when a generation is started are not restored whether or not you liked the output (except only in the case of a system / model error — see Disclaimers).
• Upgrades take effect immediately; downgrades take effect at the end of the current period.

We may suspend or close your account by written notice (including email) in the following cases:

• Breach of the Acceptable use rules or of applicable law (with immediate effect where necessary).
• Repeated failed payments or persistent suspicious activity (past_due lasting longer than 7 days).
• Free accounts that have been inactive for more than a year may be closed on 30 days’ prior notice.
• A decision of a competent authority, or an urgent requirement of public safety.

You can close your account yourself, at any time, from your account page — it takes no email and no waiting for us. Closing it cancels your subscription, deletes every film you own and everything generated for it, and removes you from films other people shared with you. Erasure completes within 24 hours; what is kept afterwards, and why, is listed in the Privacy Policy. Unspent tokens are not refunded.

Cancelling your subscription is a different, smaller thing, and you can do that yourself too from the Billing page: it stops future charges and leaves the account and your films exactly where they are.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law:

• We give no warranty of fitness for a particular purpose, of uninterrupted operation, or of any particular output quality.
• An output that has in fact been generated but that is faulty, flawed or disliked is not, on its own, a reason for a refund or money back. By the nature of AI, repeated attempts may give a different result; the fact that you dislike the result does not mean the generation did not take place.
• Only where a generation cannot be completed because of a system or model error (where no output is produced at all) are the tokens spent on that operation automatically refunded.
• We are not responsible for the consequences of decisions made in reliance on AI outputs (see the AI outputs notice).
• IS.TEAM LLC’s total liability arising out of this Agreement may not exceed the amount you actually paid us in the 12 months before the event giving rise to the claim.

These disclaimers are the standard, self-service position. If you are delivering professionally — to a client, a broadcaster, a distributor or a festival — a separate written Commercial Addendum is available; what it can and cannot cover is set out in Commercial and enterprise terms below.

Nothing here limits any right you have that cannot be limited by agreement — the consumer protections of the place you live, and, in some U.S. states, limits on excluding implied warranties or liability for personal injury. Where a term below is unenforceable against you, it is disapplied and the rest stands.

You warrant that you hold all the rights and permissions needed for every kind of content, reference image, likeness, voice sample and script you upload to the Service, and that they do not infringe the copyright, trademark, personality or personal-data rights of third parties.

You agree to indemnify and hold harmless IS.TEAM LLC against any claim, action or loss brought against IS.TEAM LLC that arises from:

• your acting contrary to the Acceptable use rules or using the Service for an unlawful purpose;
• material you supply — scripts, stories, reference images, likenesses, voice samples, uploaded audio or video — infringing the rights of a third party;
• instructions you give — a prompt, a name, a reference or a setting that directs the models at a protected work, a brand, or a real person’s face, voice or likeness — and the output that follows from them;
• your publication, delivery or commercial exploitation of the finished film, to the extent the claim arises from any of the above or from your decision to publish output you knew, or ought reasonably to have known, to be infringing.

What this indemnity does not cover. You do not indemnify IS.TEAM LLC for a claim that arises solely from what a model generated of its own accord — output that does not originate in anything you uploaded, named, instructed or knowingly kept. We generate that output with our own model routing and our own prompt engineering, and it would not be fair to make you stand behind it. Where such a claim arises, each party bears its own position under this Agreement, and any third-party indemnity actually available to us for the model in question is dealt with in the Commercial and enterprise terms below.

This obligation does not limit the legal rights you hold as a consumer, and it does not apply to the extent a claim is caused by IS.TEAM LLC’s own breach of this Agreement.

The terms above are the standard, self-service terms. They are written for an individual creator: the Service is provided “as is”, with no warranty about the output, because at this price point no such warranty can honestly be given.

A separate written Commercial Addendum is available for professional and studio delivery. It is signed per customer — nothing in it applies automatically to a self-service account — and it can cover:

• A named model and subprocessor list for your production, with advance notice before it changes, and the ability to restrict a production to providers whose terms exclude training on inputs and outputs (our public Trust page names every provider and flags the ones that reserve training rights).
• Pass-through of the third-party indemnity we actually hold. Today that is Google’s generative-AI indemnity for eligible paid, generally-available Vertex AI models, on its own terms — it covers certain copyright claims, requires the SynthID watermark to be left intact, and excludes trademark and brand claims. No other provider we use grants us an indemnity we could pass on, so none is offered. We will not promise cover we do not have.
• Delivery documentation: the per-film model provenance and licence report, an export of the voice-consent records behind any cloned voice, and an AI-disclosure statement in the form a broadcaster, distributor or festival asks for.
• Data-handling commitments: a named retention window, deletion on a fixed timetable with written confirmation, a completed security questionnaire, named breach-notification contacts, and confidentiality over unreleased material.
• A named contact with agreed response times for production-blocking issues.

What the addendum will not contain. It will not warrant that generated output is free of third-party rights, that it is unique, or that it attracts copyright protection in any given country — no provider in this market can support such a warranty, and offering one would be a promise we could not keep. For enquiries: support@runime.com.

Events beyond our control — such as natural disaster, war, epidemic, internet-infrastructure outage, failure of a third-party infrastructure or model provider (for example a data-centre or AI-provider outage), cyber-attack, an access block imposed by government decision, and the like — are deemed force majeure. In such cases we bear no liability for delay in or impossibility of performing our obligations; the Service is resumed as soon as possible once the situation ends.

We send no marketing email today. There is no list and no campaign. If that changes, every commercial message will carry a working unsubscribe link and our postal address, we will honour an opt-out promptly, and we will never disguise the sender or the subject — which is what CAN-SPAM requires and, more to the point, the only version of this we would want to receive ourselves.

• Transactional messages are a different thing and are part of the Service: render and export notifications, payment receipts, failed-payment and subscription notices, and collaboration invitations. You cannot opt out of these while your account is open, because they are how the Service tells you what it did with your money and your films.
• To change anything about the mail we send, email support@runime.com.

We are a United States company, so U.S. sanctions and export-control law binds us wherever you are. You may not use the Service if you are located in, ordinarily resident in, or acting for anyone in a country or region subject to comprehensive U.S. sanctions, or if you appear on a U.S. restricted-party list. You also may not use it to develop weapons, or for any purpose U.S. export law prohibits. If we learn that any of this applies, we have to close the account, and we will.

This Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the parties submit to the state and federal courts located in the State of Delaware.

• Talk to us first. Before filing anything, email support@runime.com describing the problem and what you want. Most disputes are a billing error or a misunderstanding about what the Service does, and both are cheaper to fix than to litigate. We will answer within 30 days.
• Small claims are always open to you. Nothing here stops you bringing an individual claim in a small-claims court where you live.
• Claims are brought individually. To the extent the law allows, you and we each waive any right to bring or take part in a class, collective or representative action, and to a jury trial. If a court finds that waiver unenforceable as to a particular claim, that claim is severed and heard in court, and the rest of this section still applies.
• Consumer protections survive the choice of law. If you are a consumer, this clause does not take away a mandatory right, forum or remedy that the law of your own country or state gives you and does not permit to be contracted away.
• Time limit. A claim arising out of this Agreement must be brought within one year of when it arose, unless your local law forbids shortening the period, in which case the statutory period applies.

We may update this Agreement from time to time. If we make a material change to your disadvantage, we will notify you 30 days before it takes effect, by email or by an in-Service notice; during that period you have the right to cancel your subscription. Continuing to use the Service after the changes take effect means you accept the current Agreement.

For questions and requests: support@runime.com.